Registration Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a dynamic organization dedicated to empowering individuals with disabilities, chronic illnesses, or long-term health conditions to lead independent lives. They deliver services that support participants in self-directing their care, fostering autonomy and personal choice. They are seeking a Registration Specialist to support participants and providers in the enrollment process for self-directed care programs. Join a team driven by compassion and innovation in improving lives.

Salary/Hourly Rate:

$21.15 – $22.15/hr

Position Overview:

This Registration Specialist position involves ensuring seamless onboarding, providing expert guidance on program requirements, and collaborating with various stakeholders to promote successful outcomes. The Registration Specialist assess participants ability to successfully self-direct their care and provide necessary accommodations.

Responsibilities of the Registration Specialist:

• Follow up on referrals for participant-directed services
• Assist participants/employers in accurately completing all necessary enrollment documentation
• Educate participants on program rules, authorized services, and expectations
• Identify and resolve enrollment barriers in collaboration with stakeholders
• Conduct virtual or occasional in-person visits to support participants as needed
• Provide instruction on program tools and systems, including online platforms
• Document and report services provided according to company protocols
• Support the enrollment process, including background checks and documentation review
• Communicate effectively with case management entities to ensure smooth coordination

Qualifications for the Registration Specialist:

• Strong customer service skills and the ability to build relationships with stakeholders
• Proficiency in Microsoft Office Suite, CRM platforms (required), and other web-based tools
• Experience in process improvement and triaging enrollment challenges
• Minimum of one (1) year of experience working with individuals with disabilities or aging adults preferred

Education Requirements:

• Bachelor’s degree in a related field is preferred; equivalent experience will be considered

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO