Customer Success Associate

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a high-end luxury retail company, is seeking a polished and experienced Customer Success Associate to join their team. This esteemed company is renowned for its high-end products and impeccable service standards. This position will play a crucial role in embodying the brand’s commitment to excellence, acting as the primary liaison between the company and its discerning clientele. Seeking a polished individual with a background in luxury customer service who excels in creating exceptional experiences through both direct interactions and over the phone.

Salary/Hourly Rate:

$20//hr – $23/hr DOE

Position Overview:

The ideal candidate for this Customer Success Associate position will possess a refined phone manner, a clear and pleasant “phone voice,” and an engaging demeanor that reflects the company’s high standards. They should be extremely organized, articulate, and capable of handling a high volume of calls with grace and professionalism. With a strong focus on delivering a top-tier customer experience, the Customer Success Associate candidate must be adept at multitasking while maintaining an impeccable level of detail and customer care. Previous experience in luxury retail or high-end customer service is essential, as is the ability to effectively manage complex customer interactions and uphold the brand’s esteemed reputation.

Responsibilities of the Customer Success Associate:

• Provide superior customer service by assisting customers with heavy telephone and e-mail.
• Respond to customer inquiries within set deadlines.
• Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
• Organize & prioritize all incoming cases while keeping a level head and positive attitude.
• To establish and maintain a good relationship with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Ask for any refreshment training to his/her supervisor if needed.
• Creation of daily, weekly, and monthly performance reports and analyses as requested.

Qualifications for the Customer Success Associate:

• 1 to 2+ years of Customer Service experience in high-end luxury involving heavy phone call volume.
• Good verbal communication, interpersonal, and listening skills.
• Ability to focus and maintain composure in all situations and when there is a high call volume.
• Good organizational skills and decision-making capabilities.
• Resourcefulness and problem-solving skills.
• STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must.

Education Requirements:

• Bachelor’s degree is preferred, but not required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO