Customer Service Credit Analyst

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Are you looking to develop your career in the financial services industry? We have an exciting opportunity for a Customer Service Credit Analyst. This is a hybrid role, allowing you to work from the comfort of your home, while also collaborating onsite with your peers. The position is a 12-month+ contract with competitive pay.

Salary/Hourly Rate:

$21.15/hr

Position Overview:

As a Customer Service Credit Analyst, you will be responsible for evaluating and analyzing customer credit information. The Customer Service Credit Analyst will provide exceptional customer service to clients, addressing their credit-related inquiries and concerns. The Customer Service Credit Analyst team operates on East/West Coast time zones. Shift requirements are 9:00 AM – 5:30 PM EST, 11:30 AM – 8:00 PM EST, or 8:30 AM – 5:00 PM PST. Saturday and Sunday availability, 9:00 AM – 5:30 PM EST and 8:30 AM – 5:00 PM PST, is required for this position.

Responsibilities of the Customer Service Credit Analyst:

• Conduct thorough credit analyses and make informed decisions based on your findings.
• Collaborate with team members to ensure accuracy and efficiency in credit analysis processes.
• Utilize various tools and software to maintain and update customer credit records.
• Identify and escalate any issues or discrepancies in credit information.

Qualifications for the Customer Service Credit Analyst:

• 6+ months experience in a loan processing Customer Service Credit Analyst role or similar is required.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently when working from home and manage your time effectively in a remote setting.
• Proficiency in interpreting and applying written policies and procedures.
• The Customer Service Credit Analyst should have familiarity with loan processing, financial statements, tax documents, and payroll.
• Experience working in a production-based, remote environment.
• Passion for delivering a great customer experience.
• Proven track record of excelling in a metric-based environment.

Education Requirements:

• Associate’s degree, Bachelor’s degree, or equivalent work experience.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO