Credit and Collections Specialist

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-Centric^TM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

Under the direction of the Senior Credit & Collections Manager, the company’s Credit and Collections Specialist will be primarily responsible for managing overall collection functions for their assigned portfolio- including engagement with customers with delinquent balances and assisting with account reconciliation & payment misapplication issues.

Responsibilities of the Credit and Collections Specialist:

• Accounts Receivable Management / Collections:
  • Maintain a portfolio of accounts and work towards resolving any delinquent balances.
  • Assist as needed in resolving billing issues with clients.
  • Enlist the efforts of Sales and Senior Management when necessary to improve client billing and receivable performance.
  • Work closely with the Senior Credit & Collections Manager on troublesome accounts, as well as outside counsel when applicable.
  • Provide continued updates on collection quality and problem accounts to the Senior Credit & Collections Manager.
• Account Reconciliations:
  • Maintain a portfolio of accounts and work towards resolving any delinquent balances.
  • Assist as needed in resolving billing issues with clients.
  • Enlist the efforts of Sales and Senior Management when necessary to improve client billing and receivable performance.
  • Work closely with the Senior Credit & Collections Manager on troublesome accounts, as well as outside counsel when applicable.
  • Perform continued updates on collection quality and problem accounts to the Senior Credit & Collections Manager.

Qualifications for the Credit and Collections Specialist:

• Specific credit & collections experience is not required but preferred.
• Proficient in Outlook, Excel, and computer systems in general.
• High-level organizational, interpersonal, and time management skills.
• Strong problem-solving and critical-thinking skills.
• A high degree of accuracy and attention to detail.
• Team player that helps and works with others to achieve higher goals.
• Excellent written, verbal, and listening skills Ability to analyze high volumes of data.
• Comfortable reaching out to client contacts via phone calls to resolve issues.
• Entrepreneurial spirit and willingness to assist others.
• Ability to work in a fast-paced environment.
• Maintain strict confidentiality standards Versatility, flexibility, and a willingness to work within constantly changing priorities.

Physical Requirements:

• Ability to sit for extended periods of time.

Education Requirements:

• Bachelor’s Degree (Accounting/Finance preferred).

Benefits:

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program)

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO