Order Processing Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading provider of high-quality industrial products and solutions. They have built their reputation on a commitment to excellence, innovation, and customer satisfaction. They are looking to add an Order Processing Specialist to their team.

Salary/Hourly Rate:

$30/hr – $34/hr

Position Overview:

This role is a 12-month contract position. The Order Processing Specialist will play a crucial role in the order management process, ensuring customer orders are processed efficiently and accurately. This Order Processing Specialist position requires excellent organizational skills, attention to detail, and the ability to communicate effectively with various departments and stakeholders.

Responsibilities of the Order Processing Specialist:

• Order Processing:
  • Accurately enter and process customer orders into the system.
  • Verify order details for accuracy and completeness.
  • Coordinate with sales, inventory, and shipping departments to ensure timely fulfillment of orders.
• Customer Service:
  • Respond to customer inquiries regarding order status, product availability, and delivery timelines.
  • Resolve any order-related issues or discrepancies in a timely and professional manner.
  • Maintain strong relationships with customers to ensure high levels of satisfaction.
• Inventory Management:
  • Monitor inventory levels to ensure product availability for customer orders.
  • Coordinate with the inventory team to manage stock replenishments and adjustments.
  • Assist in conducting regular inventory audits.
• Documentation and Reporting:
  • Maintain accurate records of all orders, shipments, and inventory movements.
  • Prepare and generate reports related to order processing, inventory status, and customer feedback.
  • Ensure compliance with company policies and procedures.
• Cross-functional Collaboration:
  • Work closely with the Sales team to understand customer requirements and order specifications.
  • Liaise with the Shipping and Logistics team to ensure timely and accurate delivery of orders.
  • Collaborate with the Finance department to address billing and payment issues.

Qualifications for the Order Processing Specialist:

• 5+ years of customer service experience.
• SAP experience is required.
• Strong organizational skills and attention to detail.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO