Customer Service Associates

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client specializes in providing personalized subscription services that send balanced, fresh pet food directly to their customers nationwide. Their goal is to create a personalized experience across all aspects of pet care and believe their D2C business model uniquely positions them to take the industry into the future. Currently, they are looking to add Customer Service Associates to their team.

Salary/Hourly Rate:

$40k

Position Overview:

Our client is looking for Customer Service Associates who will be the backbone of their customer service department. In these Customer Service Associates, they are looking for people who can deliver a positive, top-notch customer experience via phone/email/text. Customer Service Associates are tasked with resolving customer queries in a fast, friendly, and courteous manner. Customer Service Associates will be responsible for responding to inquiries regarding billing, delivery status, account information, updating payment methods, nutritional information, and general subscription questions.

Responsibilities of the Customer Service Associates:

• Provide exceptional customer service via inbound phone contacts, email, and text/chat.
• Resolve customer issues with empathy.
• Respond to customers promptly with thorough and accurate information.
• Document customer interactions in the CRM system.
• Work independently with customers but also be able to share information about these conversations with your colleagues.

Required Experience/Skills for the Customer Service Associates:

• A few years of on-resume experience in retail, service industry/hospitality, call center environments, or any other customer service-based role.
• Ideal candidates will have previously assisted with customer service needs via phone, email, and live chat/text.

Education Requirements:

• Bachelor’s degree is preferred but not required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO