B2B Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a large manufacturing company in the area and is seeking a dedicated and professional B2B Customer Service Representative to join their dynamic team.

Salary/Hourly Rate:

$18/hr

Position Overview:

Our client is seeking a dedicated and professional B2B Customer Service Representative. The ideal candidate will possess strong experience in business-to-business (B2B) customer service and order processing, with a background in inside sales being highly advantageous. This role requires excellent communication skills, a keen eye for detail, and the ability to build and maintain strong relationships with business clients.

Responsibilities of the B2B Customer Service Representative:

• Customer Service: Provide exceptional customer service to business clients, addressing inquiries, resolving issues, and ensuring a positive client experience.
• Order Processing: Accurately process customer orders, ensuring timely and efficient delivery. Monitor orders from placement to fulfillment, addressing any issues that may arise.
• Relationship Management: Build and maintain strong, long-term relationships with business clients. Act as the primary point of contact, understanding their needs and providing tailored solutions.
• Sales Support: Assist the sales team by providing product information, generating quotes, and supporting the overall sales process. Leverage previous inside sales experience to identify opportunities for upselling and cross-selling.
• Problem Resolution: Proactively identify and resolve potential issues with orders, deliveries, and customer concerns. Collaborate with internal departments to ensure customer satisfaction.
• Communication: Maintain clear and professional communication with clients through various channels, including phone, email, and in-person meetings.
• Documentation: Keep accurate records of customer interactions, orders, and feedback. Use CRM systems to track and manage client information and sales activities.
• Reporting: Provide regular reports on customer service metrics, order processing times, and client feedback to management.

Qualifications for the B2B Customer Service Representative:

• Strong communication, problem-solving, and organizational skills.
• Proficiency in CRM software and order management systems.
• Customer-focused, detail-oriented, and able to work efficiently in a fast-paced environment.
• Capable of managing multiple tasks simultaneously.
• Minimum of 2 – 3 years of experience in B2B customer service and order processing.
• Previous experience in inside sales is a significant plus.

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO