Bilingual French Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a world-leading luxury retailer that is currently seeking a Bilingual French Customer Service Representative to join their growing team. This is an opportunity to join a thriving global luxury group with endless possibilities to learn and grow.

Salary/Hourly Rate:

$18/hr – $20/hr

Position Overview:

The Bilingual French Customer Service Representative will be responsible for providing exceptional customer service to support the organization by obtaining, analyzing, and verifying the accuracy of order information on time. They will serve as a single point of contact for customer account interaction and discrepancy resolution.

Responsibilities of the Bilingual French Customer Service Representative:

• Log customer interactions in the CRM system.
• Professionally answer inbound calls and troubleshoot issues as needed.
• Implement and enhance customer service-related procedures, processes, and systems.
• Allocate inventory promptly.
• Maintain up-to-date knowledge of product specifications.
• Act as a product and industry expert to best serve clientele.

Qualifications of the Bilingual French Customer Service Representative:

• Experience working with corporate customer service.
• Experience using Microsoft suite platforms.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.

Education Requirements:

• High school diploma is required.
• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO