Customer Service: Beauty Specialist

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leader in beauty and wellness, they are searching for a Beauty Specialist to assist customers in day-to-day questions.

Salary/Hourly Rate:

$18/hr

Position Overview:

As the Beauty Specialist, you will be responsible to responding to customer inquiries via phone and live chat.

Responsibilities of the Beauty Specialist:

• Provide knowledgeable and friendly assistance to customers via phone, email, chat, and in-person.
• Maintain a deep understanding of our beauty product lines and stay updated on new product releases and trends.
• Offer personalized beauty consultations and recommendations based on individual customer needs and preferences.
• Handle and resolve customer complaints and issues in a professional and timely manner.
• Assist with sales initiatives, promotions, and upselling of products to enhance customer satisfaction and drive sales.
• Collect and report customer feedback to help improve products and services.
• Participate in ongoing training and development sessions to stay current with beauty industry trends and company products.

Required Experience/Skills for the Beauty Specialist:

• 2+ Years in Beauty Industry required 
• Previous experience in customer service, preferably in the beauty or retail industry.
• Strong knowledge of beauty products, skincare, makeup, and current beauty trends.
• Excellent verbal and written communication skills with a friendly and professional demeanor.

Preferred Experience/Skills for the Beauty Specialist:

• Strong problem-solving skills with the ability to handle challenging customer situations.
• Ability to upsell and cross-sell products effectively.
• Proficiency in using customer service software, CRM systems, and other relevant technology.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

Education Requirements: 

• Bachelor’s degree required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO