Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client a leading manufacturer, specializing in producing high-quality products for their customers worldwide. With a commitment to excellence and innovation, our client has built a strong reputation for reliable and efficient solutions. They are seeking a Customer Service Representative to join their team!

Salary/Hourly Rate:

$25/hr

Position Overview:

The Customer Service Representative will be assisting clients via phone and email regarding new orders and existing order status. This Customer Service Representative role requires experience managing orders using SAP.

Responsibilities of the Customer Service Representative:

• Complete daily order entry via ERP for all business partner sales orders received via fax, email and phone
• Answer client questions regarding product specification and capabilities
• Maintain strong product knowledge in order to assist clients in a timely manner
• Research inventory and billing discrepancies
• Handle orders from inception to delivery

Qualifications for the Customer Service Representative:

• 1+ years of experience in customer service in the manufacturing industry
• Experience managing orders for goods/products from inception to delivery
• Experience using an ERP system manage orders
• Experience assisting customers via phone and email
• Experience collaborating with supply chain and distribution regarding delivery dates, tracking information, and order activity

Education Requirements:

• High School diploma or GED is required

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO