Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading provider in the banking industry, committed to delivering exceptional service and innovative solutions to their clients. Their team is dedicated to maintaining the highest standards of customer satisfaction and are looking for passionate Customer Service Representatives to join them in this mission.

Salary/Hourly Rate:

$18/hr

Position Overview:

Our client is seeking a highly motivated Customer Service Representative with preferred experience in banking or insurance. The ideal Customer Service Representative candidate will have a strong background in customer service and an understanding of the financial services industry. This role involves interacting with customers to address their inquiries, resolve issues, and provide information about our products and services.

Responsibilities of the Customer Service Representative:

• Provide exceptional customer service through phone, email, and in-person interactions
• Assist customers with inquiries related to banking or insurance products and services
• Resolve customer complaints and issues efficiently and professionally
• Maintain up-to-date knowledge of company policies, products, and services
• Process transactions and maintain accurate records of customer interactions
• Collaborate with team members to improve customer satisfaction and operational efficiency
• Identify and escalate complex issues to the appropriate department or supervisor
• Participate in training sessions to stay current with industry trends and company updates

Qualifications for the Customer Service Representative:

• Minimum of 2 years of customer service experience, preferably in banking or insurance
• Strong communication and interpersonal skills
• Ability to handle high-stress situations and de-escalate customer concerns
• Proficiency in using customer service software and Microsoft Office Suite
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team

Education Requirements:

• High School diploma or GED is required
• Associate’s or Bachelor’s degree is preferred

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO