Customer Service Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading provider of exceptional customer service solutions. They are dedicated to delivering top-notch support to their clients and their customers. They are looking to add a Customer Service Representative to their team. Join their dynamic team where your skills and passion for customer service can make a significant impact.

Salary/Hourly Rate:

$18/hr +

Position Overview:

The Customer Service Representative will handle inbound and outbound customer calls, providing excellent service and support. The ideal candidate for the Customer Service Representative will have strong communication skills, a positive attitude, and a commitment to resolving customer issues efficiently and effectively.

Responsibilities of the Customer Service Representative:

• Handle a high volume of inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Accurately record customer interactions and information in the CRM system.
• Stay updated on product or service information to provide accurate assistance.
• Strive to achieve high levels of customer satisfaction and meet performance metrics.
• Conduct follow-up calls to ensure customer issues are resolved.
• Work closely with team members and other departments to achieve common goals.

Required Experience/Skills for the Customer Service Representative:

• Previous experience in a call center or customer service role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in basic computer applications.

Preferred Experience/Skills for the Customer Service Representative:

• 1+ years of customer service call center experience.

Education Requirements:

• Associate’s degree or higher is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO