Customer Service Specialist

Our client, a luxury retailer, is looking for a B2B Customer Service Specialist to join their growing team!

Salary/Hourly Rate:

$55k – $70k

Position Overview:

The Customer Service Specialist communicates with customers primarily via phone and also through email regarding orders, shipments, repairs, and status updates.

Responsibilities of the Customer Service Specialist:

• Deal directly with customers by telephone and email to perform customer service-related tasks including inquiries via telephone hunt group and customer service mailbox.
• Validate and enter customer orders in the ERP system.
• Prepare required support documents such as Commercial Invoices, shipping labels, and other related documents.
• Accurately maintain and file all documents following company policies.
• Ensure PO fulfillment from PO receipt through delivery to the customer. This includes order entry, credit release, and successful order transmission to the warehouse.
• Promptly correspond with customers regarding product availability, backorder ETAs, etc.

Required Experience/Skills for the Customer Service Specialist:

• Ability to multi-task effectively, work in a fast-paced environment under pressure, and make sound decisions with minimum supervision.
• Solid knowledge of Microsoft Word, Excel, Outlook, and CRM systems.

Preferred Experience/Skills for the Customer Service Specialist:

• SAP and/or Salesforce experience.

Education Requirements:

• Associate’s or Bachelor’s degree is required.

Benefits:

• 100% covered medical, dental, vision, and life.
• 401K.
• PTO and holidays.
• Full access to onsite gym.

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO