Desktop Support Analyst

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a Publishing company and their Enterprise Technology department provides IT services and support for all Divisions globally. This Group is responsible for ServiceDesk services & support, desktop support and all end user technology support. They are seeking a Desktop Support Analyst to join their level-2 support team.

Salary/Hourly Rate:

$27 – $29/hr

Position Overview:

The ideal Desktop Support Analyst candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office365, and Adobe applications. Additionally, the Desktop Support Analyst candidate should have experience in general inventory management and supporting AI integrations with office products.

Responsibilities of the Desktop Support Analyst:

• Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
• Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications
• Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
• Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues
• Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates

Qualifications for the Desktop Support Analyst:

• 5+ years of IT experience
• Proven experience in progressive IT roles within a large, complex organization with diverse lines of business and systems
• Experience in delivering support to a diverse company

Education Requirements:

• Bachelor’s degree in technical discipline or equivalent working experience is required

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO