Jewelry Sales Consultant

This company is passionate about creating a more sustainable, transparent, and compassionate jewelry industry. Their mission-driven team is dedicated to offering exceptional products while fostering innovation, collaboration, and inclusivity within the workplace. The team is now looking for a Jewelry Sales Consultant.

Salary/Hourly Rate:

$21/hour plus quarterly bonus.

Position Overview:

As a Jewelry Sales Consultant, you will provide exceptional, personalized experiences for customers across various sales platforms, including in-person and virtual appointments, phone calls, and live chats. Your role involves guiding customers through their purchasing journey, ensuring their needs are met, and creating memorable moments in alignment with the company’s luxury product line. The Jewelry Sales Consultant role is based in a King of Prussia showroom and requires a full-time schedule, including some weekends.

Responsibilities of the Jewelry Sales Consultant:

• Engage customers with expert product knowledge and sales strategies during appointments and walk-ins, offering tailored solutions as a Jewelry Sales Consultant.
• Manage a high volume of sales leads via email, live chat, and phone calls to achieve individual revenue targets while delivering a luxury customer experience.
• Assist with post-sale services such as exchanges, resizing, and pick-ups, ensuring a seamless follow-up process.
• Proactively confirm showroom appointments and address pre-appointment inquiries.
• Review customer feedback and collaborate with leadership to enhance the customer experience and improve sales performance.
• Maintain a welcoming and secure showroom environment, enforcing policies to ensure a pleasant guest experience.
• Open and close the showroom as needed and manage tasks using the company’s ERP system.
• Represent the brand as a mission-driven advocate of sustainability and ethical practices in the jewelry industry.

Qualifications of the Jewelry Sales Consultant:

• A passion for delivering exceptional customer service, going above and beyond to create memorable experiences as a Jewelry Sales Consultant.
• A results-driven mindset with a strong desire to exceed sales goals.
• Meticulous attention to detail and a commitment to excellence in a fast-paced environment.
• Strong communication skills, with the ability to interact clearly and effectively with customers and team members across various channels.
• A collaborative team player who thrives in an environment built on shared goals and values.

Education Requirements:

• Associate or Bachelor’s degree is required.

Benefits:

• Client-provided benefits available, upon eligibility.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO