Registration Specialists

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading organization dedicated to assisting individuals with disabilities, chronic illnesses, and long-term health conditions and is seeking Registration Specialists to support Medicaid recipients in enrolling in self-directed care services. The Registration Specialist will work remotely, assisting participants with the registration process, ensuring compliance with program requirements, and providing excellent customer service. This is an opportunity to make a meaningful impact in helping individuals maintain their independence. If you’re a detail-oriented and compassionate professional looking for a remote opportunity, apply today to become a Registration Specialist and help support individuals in self-directed care services!

Salary/Hourly Rate:

$21/hr – $22/hr
$23.50/hr for bilingual candidates

Position Overview:

The Registration Specialists will play a key role in enrolling Medicaid recipients, primarily elderly and disabled individuals, into self-directed care services. The Registration Specialists will assist with completing necessary documentation, educating individuals on program requirements, and ensuring smooth processing. This position requires strong customer service skills, attention to detail, and the ability to work in a remote environment.

Responsibilities of the Registration Specialists:

• Assist Medicaid recipients in completing required enrollment documentation.
• Educate individuals and their representatives on self-directed care, including program benefits and responsibilities.
• Conduct follow-ups to address potential enrollment barriers and resolve issues efficiently.
• Collaborate with internal teams and external stakeholders to facilitate a smooth enrollment process.
• Perform in-home visits when necessary to ensure proper documentation and program understanding.
• Maintain accurate records and track participant enrollment status.
• Ensure compliance with program policies and procedures while meeting quality assurance standards.
• Support participants in navigating online platforms, service portals, and time-tracking systems.
• Identify and report any suspected cases of fraud, abuse, neglect, or exploitation.
• Uphold a high standard of customer service, providing compassionate and effective support.

Required Experience/Skills for the Registration Specialists:

• Experience:
  • 1+ years of experience in customer service or administrative support.
• Skills & Competencies:
  • Strong customer service skills with excellent verbal and written communication.
  • Proficiency in Microsoft Office Suite, CRM systems, and web-based applications.
  • High attention to detail and ability to manage multiple tasks effectively.
  • Strong problem-solving abilities and a proactive approach to challenges.
  • Ability to work independently in a remote environment while collaborating with a team.

Preferred Experience/Skills for the Registration Specialists:

• Experience working with individuals with disabilities and/or aging adults is preferred.

Education Requirements:

• Bachelor’s degree or equivalent relevant experience is preferred.

Benefits:

• Competitive hourly pay.
• Bilingual pay incentive.
• Opportunity to make a meaningful impact in the lives of Medicaid recipients.
• Professional growth and development within a mission-driven organization.

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO